Privacy Policy
At ChaloJi Mobility, we are committed to safeguarding your privacy and ensuring transparency in how your personal data is collected, stored, used, and protected when using our platform and mobile applications.
Last Updated: August 31, 2026 • Effective Date: January 1, 2026
1. Introduction & Scope
This Privacy Policy applies to all riders, driver partners, and users of the ChaloJi mobile application, website (https://chalojii.in), and associated ride-booking services. By accessing or using ChaloJi, you consent to the practices described in this document.
2. Information We Collect
Personal Identification
Full name, mobile phone number, profile photo, email address, and emergency contact details provided during registration.
Location Data
Precise GPS coordinates (foreground and background during active rides) for pickup dispatch, live trip tracking, navigation, and safety verification.
Payment & Transaction Data
Payment mode preferences, trip fares, transaction IDs, and receipt history. Financial credentials (UPI IDs, cards) are processed directly via PCI-DSS compliant payment gateways.
Device & Diagnostic Information
Device model, operating system version, app logs, IP address, unique device identifiers, and crash telemetry to optimize performance.
3. Purpose of Processing & Usage
- Matching riders with available verified driver partners efficiently.
- Enabling real-time trip navigation, ETA calculation, and route monitoring.
- Calculating transparent, zero-surge fares based on exact distance and time.
- Facilitating customer support, dispute resolution, and ride assistance.
- Sending critical transactional alerts, booking confirmations, and ride updates via SMS or push notifications.
- Preventing fraud, unauthorized account access, and enhancing overall platform safety.
4. Information Sharing & Disclosure
We do NOT sell, rent, or trade your personal information to third parties. Data is shared strictly under the following operational conditions:
- With Driver Partners: During an active booking, drivers receive your pickup address, name, and masked contact info necessary to complete the trip.
- With Emergency Services & Authorities: If an SOS trigger is activated or required by applicable laws, law enforcement agencies, or court orders.
- Third-Party Service Providers: Trusted partners who process cloud hosting, map rendering, SMS gateways, and analytics under strict confidentiality contracts.
5. Data Security & Storage
ChaloJi employs industry-standard encryption protocols (SSL/TLS for data in transit and AES-256 for data at rest) to safeguard user data against unauthorized access, loss, or alteration. Access to sensitive user records is strictly restricted to authorized operational personnel.
6. Your Rights & Controls
You maintain full control over your personal data:
- Location Settings: You can disable device location permissions at any time via phone settings, though this will limit ride booking capabilities.
- Account Access & Corrections: You can review and update your profile information within the app settings.
- Account Deletion: You can request permanent account and data deletion by contacting our support team at support@chaloji.com.
7. Contact Us & Grievance Redressal
If you have questions, feedback, or grievances regarding this Privacy Policy or data handling, please reach out to our dedicated privacy officer: